Frequently Asked Questions

Shopping at Merry Pine Store is easy! Browse our collection, select your preferred products, and add them to your cart.

When you’re ready, proceed to checkout and follow the instructions to complete your purchase securely.

If you need to change or cancel your order, please contact us as soon as possible at contact@themerrypine.com .

We will make reasonable efforts to accommodate your request before the order ships. Once your order has entered the shipping process, changes or cancellations may no longer be possible.

After completing your purchase, you should receive an order confirmation email at the address provided during checkout.

Please check your spam or junk folder if you cannot find the confirmation email. If you still need assistance, contact us.

Available payment methods are displayed during checkout. You can select your preferred available payment option before completing your order.

Yes! Merry Pine Store offers free standard shipping on all eligible orders within the contiguous United States.

At this time, we do not ship to Alaska, Hawaii, Puerto Rico, U.S. territories, P.O. Boxes, or APO/FPO addresses.

Orders are typically prepared for shipment on the next business day.

Most orders are delivered within 3–5 business days after shipment.

Delivery times are estimates and may vary due to location, carrier delays, weather conditions, and holiday volume.

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.

Tracking updates may take some time to appear after the carrier receives your package.

Some larger products, including certain 9 ft and 12 ft Christmas trees, may be shipped in multiple cartons.

Packages may arrive on different days and may have separate tracking numbers. Please check all tracking information before reporting a missing package.

First, review your tracking information and check around your delivery location. You may also wish to check with neighbors or building management.

If you still cannot locate your order, please contact contact@themerrypine.com with your order number.

Merry Pine Store offers artificial Christmas trees designed to bring festive beauty to your home.

Please review each product description for specific materials, dimensions, features, and included accessories.

Lighting options depend on the specific Christmas tree model.

Please check the individual product description to confirm whether your selected tree includes pre-installed lights.

Assembly requirements vary depending on the Christmas tree model and size.

Please follow the assembly instructions included with your product and ensure all sections and components are securely connected before use.

Before storing your Christmas tree, disconnect any electrical components and carefully disassemble it according to the manufacturer’s instructions.

Store your tree in a clean, dry location, away from excessive moisture, heat, or direct sunlight.

Artificial Christmas trees should be assembled securely and used according to their safety instructions.

We recommend supervising pets around Christmas trees, decorations, cords, and electrical components.

Keep small or detachable decorations out of reach of children and pets.

We accept eligible non-defective returns within 30 days of delivery.

For Christmas seasonal products, return requests must also be submitted before December 25, whichever deadline comes first.

Products must be unused, in their original condition, and returned with all included components and original packaging.

To start a return, please email contact@themerrypine.com with your order number and the reason for your return.

If your return is approved, we will provide instructions on how and where to send your product.

Please do not send products back without prior authorization.

No. Merry Pine Store does not charge a restocking fee for eligible authorized returns.

Customers may be responsible for applicable return shipping costs on non-defective returns.

Once we receive an authorized return, we typically inspect the product within 2–3 business days.

If approved, your refund will be initiated to your original payment method within the following 3 business days.

Your bank or payment provider may require additional time to process the refund.

If your product arrives damaged, defective, incomplete, or incorrect, please contact us within 10 days of delivery.

Include your order number and clear photos or videos showing the issue.

Depending on the circumstances, we may provide replacement parts, a replacement product, an exchange, a refund, or another appropriate solution.