Refund & Return Policy
We accept eligible non-defective returns within 30 days of delivery.
For Christmas seasonal products, return requests must also be submitted before December 25, whichever deadline comes first.
1. Christmas Seasonal Products
Christmas seasonal products include:
- Artificial Christmas trees
- Wreaths
- Garlands
- Holiday decorations
Non-defective Christmas seasonal products are not eligible for return after December 25, even if the product was delivered fewer than 30 days earlier.
2. Return Eligibility
To be eligible for a return, the product must be unused and in its original condition.
All original sections, stands, power components, accessories, instructions, and other contents must be included and returned in the original packaging.
We may request photos of the product and packaging to confirm their condition before approving the return.
3. How to Start a Return
To request a return, please contact our customer support team at contact@themerrypine.com .
Please include:
- Your order number
- The reason for your return
- Photos of the product, if requested
If your return is approved, we will provide instructions on where and how to send the product back.
Please do not return any product before receiving authorization from Merry Pine Store.
4. Return Shipping Costs
For eligible non-defective returns due to reasons such as ordering the wrong product or size, changing your mind, or no longer wanting the product, the customer is responsible for the applicable return shipping costs.
Merry Pine Store does not charge a restocking fee for eligible authorized returns.
Free standard shipping provided with the original purchase applies to the original delivery and will not be separately deducted from your refund.
If Merry Pine Store provides a prepaid return shipping label, the applicable return shipping cost may be deducted from your refund unless otherwise stated.
5. Return Authorization
All returns must receive authorization from Merry Pine Store before being shipped back.
Returns sent without prior authorization may not be accepted.
Merry Pine Store is not responsible for shipping costs, loss, or other expenses associated with unauthorized returns.
6. Non-Returnable Products
The following products are not eligible for return:
- Sample Kits
- Giveaways or complimentary products
- Used products without a verified quality issue
- Products damaged through improper use, improper assembly, misuse, or customer handling
- Products purchased from unauthorized resellers
Sample Kits are final sale and are not eligible for return or refund.
7. Defective, Damaged, Incomplete, or Incorrect Products
If your product arrives defective, damaged, incomplete, or different from what you ordered, please contact our customer service team within 10 days of delivery.
Please provide your order number along with clear photos or videos showing the issue.
If the claim is approved, Merry Pine Store will cover the applicable return, replacement, or exchange shipping costs.
Depending on the circumstances, Merry Pine Store may provide replacement parts, a replacement product, an exchange, a refund, or another appropriate solution.
Manufacturing defects identified after the initial 10-day delivery period may still be reviewed under the applicable Merry Pine Store Limited Warranty.
8. Refund Process
After receiving an authorized return, we will inspect the product within 2–3 business days.
If the return is approved, the refund will be initiated to your original payment method within the following 3 business days.
We will notify you once the refund has been processed.
Your bank, credit card company, or payment provider may require additional time to post the refund to your account.
Original or expedited shipping charges paid separately by the customer, if any, are non-refundable unless the return is due to an error by Merry Pine Store or an approved product issue.
9. Contact Us
If you have any questions about returns or refunds, please contact our customer support team.
Merry Pine Store Customer Support
Email: contact@themerrypine.com
